Returns Policy
1. Introduction
1.1 Thank you for shopping at Raretronics. We value your satisfaction and aim to provide a straightforward and fair returns policy to ensure your confidence in our products.
2. Eligibility for Returns
2.1 To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2.2 Returns must be requested within 14 days from the date of delivery.
3. Return Process
3.1 To initiate a return, please contact our customer service team at sales@raretonics.co.uk to obtain a Return Authorization (RA) number.
3.2 Clearly mark the RA number on the outside of the package.
3.3 Ship the item(s) to the address provided by our customer service team.
4. Non-Returnable Items
4.1 Certain items are non-returnable, including but not limited to:
- Items marked as final sale.
- Customized or personalized items.
- Electronic components that have been opened or used.
5. Refund Process
5.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5.2 If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within [number] days.
6. Exchange Policy
6.1 If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Shipping Costs
7.1 Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
8. Damaged or Defective Items
8.1 In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. Please refer to section 3.1. Then after inspection we will either arrange for a replacement or refund as necessary.
9. Cancellation Policy
9.1 Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
10. Contact Information
10.1 For any inquiries or concerns regarding returns, please contact our customer service team at sales@raretonics.co.uk