Shipping Policy
1. Introduction
1.1 Welcome to Raretronics. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased on our website.
2. Processing Time
2.1 Orders are typically processed within 1-2 business days of receipt, excluding weekends and holidays.
2.2 During peak seasons or promotional periods, processing times may be slightly extended.
3. Shipping Methods and Rates
3.1 We offer the following shipping methods:
- Standard UK Shipping: Estimated delivery within 3-5 business days.
- Express UK Shipping: Estimated delivery within 1-2 business days.
3.2 Shipping rates are calculated at checkout and are based on the weight and destination of the package.
4. Shipping Destinations
4.1 We currently only ship to territories within the United Kingdom. If your location is not listed during checkout, please contact our customer service for assistance.
5. Order Tracking
5.1 Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
5.2 You can track your order using the provided tracking number on our website or through the carrier's tracking portal.
6. Shipping Delays
6.1 While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may impact delivery dates. We appreciate your understanding in such situations.
7. Undeliverable Packages
7.1 If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping.
8. Missing or Lost Packages
8.1 If your package is missing or lost in transit, please contact our customer service team, and we will assist you in resolving the issue.
9. Contact Information
9.1 For any inquiries or concerns regarding shipping, please contact our customer service team at sales@raretronics.co.uk